Terms of service
Terms of Service
Terms and Conditions – Olyx Fashion
Article 1 – Definitions
For the purposes of these Terms of Service, the following definitions apply:
Consumer: A natural person acting for purposes outside their trade, business, craft, or profession who enters into a distance sales agreement with the Company.
Company: HBL GLOBAL LTD, trading as Olyx Fashion.
Distance Sales Agreement: An agreement concluded between the Company and a consumer through a system organized for distance selling, without the simultaneous physical presence of the parties.
Right of Withdrawal: The consumer’s statutory right, where applicable, to withdraw from a distance sales agreement within the legally prescribed period.
Withdrawal Period: The period during which a consumer may exercise the right of withdrawal.
Products: The goods offered for sale through OlyxFashion.com.
Services: The website, online store, customer support, and other services provided by Olyx Fashion.
Terms: These Terms of Service, together with any policies expressly incorporated into them.
Article 2 – Company Identity
Company name: HBL GLOBAL LTD
Trading name: Olyx Fashion
Company number: 17440658
Registered office: 128 City Road, London EC1V 2NX, United Kingdom
Website: https://olyxfashion.com
Customer service email: info@olyxfashion.com
We aim to respond to customer inquiries within 1–5 business days. Response times may vary depending on the nature and complexity of the request.
Article 3 – Applicability
These Terms apply to offers made through OlyxFashion.com, orders placed through the website, and agreements concluded between Olyx Fashion and its customers.
Before completing an order, customers will have the opportunity to review these Terms and the applicable product information.
Where legally required, these Terms will be made available in a format that allows customers to store and reproduce them for future reference.
If a specific product condition or separate policy conflicts with these Terms, the applicable provisions will be interpreted consistently wherever possible. Nothing in these Terms overrides mandatory consumer protection rights.
If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid provision will be interpreted or replaced, where legally permissible, in a manner that most closely reflects its original lawful purpose.
Article 4 – The Offer
We aim to ensure that product descriptions, photographs, specifications, and prices displayed on our website are accurate and up to date.
Product colours and appearance may vary slightly depending on lighting, photography, screen settings, and device displays.
Unless expressly stated otherwise, an offer is subject to product availability and any conditions displayed on the relevant product page.
We reserve the right to correct genuine errors, update product information, and withdraw or amend offers prospectively, subject to applicable law and any orders already accepted.
Before completing a purchase, customers will be provided with the relevant information concerning:
- The main characteristics of the product.
- The total price, including applicable taxes.
- Shipping costs and other charges where applicable.
- Available payment methods.
- Delivery arrangements and estimated delivery times.
- The steps required to place an order.
- Applicable cancellation, withdrawal, return, and refund rights.
- Relevant warranty and customer support information.
Import duties, taxes, and customs charges are addressed in Article 8 and our Shipping Policy.
Article 5 – Formation of the Agreement
A customer places an order by selecting the desired products, providing the requested information, choosing an available payment method, and completing the checkout process.
Before submitting an order, customers should verify their selected products, sizes, quantities, delivery address, and payment information.
After an order is submitted, we may send an automated acknowledgment confirming that the order has been received. This acknowledgment does not necessarily constitute final acceptance of the order.
An order becomes binding when it is accepted in accordance with the checkout process and applicable law.
We reserve the right to refuse or cancel an order where there is a legitimate reason, such as suspected fraud, payment authorization failure, a genuine pricing error, product unavailability, or an inability to deliver to the specified address.
If payment has already been taken for an order that we cancel, any amount due will be refunded in accordance with applicable law.
We use appropriate technical and organizational measures to protect transactions and customer information. However, no electronic system can be guaranteed to be completely secure.
Article 6 – Right of Withdrawal and Returns
The right of withdrawal depends on the customer’s location, the nature of the purchase, and applicable consumer law.
European Union, European Economic Area, and United Kingdom
Eligible consumers generally have a statutory 14-day right of withdrawal for distance purchases. The withdrawal period normally begins when the consumer, or a designated recipient other than the carrier, receives the goods. For orders delivered in multiple parcels, the period generally begins when the final parcel is received.
To exercise this right, customers should notify us clearly by emailing info@olyxfashion.com within the applicable withdrawal period.
Customers must return the goods within the legally prescribed return period after notifying us of withdrawal. Unless applicable law provides otherwise, customers are responsible for the direct cost of returning goods when they have been informed of that responsibility.
Customers may inspect goods to the extent reasonably necessary to establish their nature, characteristics, and functioning. Where handling beyond what is necessary diminishes the value of the goods, a proportionate deduction may be made where permitted by law.
Refunds will be processed within the applicable statutory deadline. Where legally permitted, we may withhold reimbursement until the goods have been received or the customer has provided evidence that they have been sent back, whichever occurs first.
Certain statutory exceptions may apply, including qualifying personalised goods and sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.
United States and other international destinations
For customers outside the EU, EEA, and United Kingdom, voluntary change-of-mind returns are generally not offered unless expressly approved by us or required by applicable law.
This does not exclude rights concerning defective, damaged, incorrect, or undelivered goods, nor any mandatory cancellation or refund rights available under local consumer law.
Full return, refund, cancellation, and exception procedures are explained in our Refund & Return Policy, available on OlyxFashion.com. That policy forms part of these Terms.
Nothing in this Article limits rights that cannot legally be excluded.
Article 7 – Costs and Processing of Withdrawals
Where a consumer validly exercises a statutory right of withdrawal, the consumer is responsible for direct return shipping costs only where permitted by applicable law and where the consumer has been properly informed of that responsibility.
Refunds will include the amounts required by law, including the cost of standard outbound delivery where applicable.
If a product has diminished in value because it was handled beyond what was necessary to inspect it, a deduction may be made where legally permitted and proportionate to the actual loss in value.
Refunds will generally be made using the original payment method, subject to applicable law.
Additional information concerning return instructions, refund processing, and payment providers is available in our Refund & Return Policy.
Article 8 – Customs, Import Duties and Taxes
International shipments may be subject to import duties, taxes, customs clearance procedures, or other charges imposed by the destination country.
Before placing an order, customers should review the shipping information and any customs-related information provided at checkout.
Responsibility for import charges depends on the delivery arrangement, the applicable terms of sale, and local law. Where the customer is responsible for such charges, the customer must pay them to the relevant authority or carrier.
We do not guarantee that every product can be imported into every destination country. Customers are responsible for checking applicable import restrictions and product requirements before ordering.
We will provide shipment information and documentation reasonably required for fulfillment, subject to applicable law.
Customs inspections, requests for documentation, or other border procedures may delay delivery.
Nothing in this Article excludes any legal obligations that apply to us as a seller, importer, or other responsible party under applicable law.
Article 9 – Payment Reporting and Regulatory Compliance
We work with payment service providers to process transactions and help maintain the security of our online store.
Where applicable, payment service providers may be required to report certain payment information to competent authorities under relevant legislation, including European payment reporting requirements such as the Central Electronic System of Payment Information (CESOP).
We do not represent that every transaction is reportable. Any reporting is subject to the relevant legal requirements and the responsibilities of the parties involved.
Customers must provide accurate information when placing an order and using payment services.
Article 10 – Product Conformity and Legal Guarantees
Products will be supplied in accordance with the applicable agreement and the product description, subject to mandatory consumer law.
If a product is defective, damaged, incorrect, or not in conformity with the agreement, customers should contact info@olyxfashion.com with their order number, a description of the issue, and supporting photographs where available.
We may request additional information to assess the issue and determine the appropriate remedy.
Depending on the circumstances and applicable law, remedies may include repair, replacement, a price reduction, or a refund.
Any statutory legal guarantee remains applicable according to the law governing the purchase. The terms of our Refund & Return Policy do not reduce these rights.
Normal wear and tear, damage caused by misuse, and cosmetic variations that do not constitute a legal defect are generally not covered as product defects.
Article 11 – Delivery
We aim to dispatch and deliver orders within the estimated timeframes displayed on our website or communicated during checkout.
Delivery times are estimates unless a specific delivery date or deadline has been expressly agreed or is required by law.
Tracking information may not update immediately while a parcel moves between distribution centres, undergoes customs processing, or awaits a carrier scan.
International deliveries may take longer because of customs procedures, carrier delays, or other circumstances beyond our reasonable control.
Where a delivery delay occurs, we will handle the matter in accordance with applicable law, including any legally required notification, cancellation, or refund obligations.
Customers should ensure that their delivery address is accurate and complete. If an address needs to be corrected, please contact us as soon as possible. Changes may not be possible after dispatch.
If a parcel is refused, left uncollected, or returned as undeliverable, any resulting charges or refund adjustments will be assessed under our Refund & Return Policy and applicable law.
Article 12 – Customer Complaints
Customers may submit complaints about products, orders, payments, delivery, or customer service by emailing info@olyxfashion.com.
Please include your order number, a detailed description of the issue, and any relevant supporting documentation.
We aim to acknowledge and respond to complaints within a reasonable period, normally within 1–5 business days for initial customer support correspondence. More complex matters may require additional investigation.
If we need more time to investigate, we will endeavour to inform you and provide an update.
Submitting a complaint does not automatically suspend payment obligations or other contractual obligations, except where applicable law provides otherwise or we agree to a suspension in writing.
Article 13 – Applicable Law and Disputes
These Terms are governed by the laws applicable to the agreement, subject to any mandatory consumer protection rules that apply in the customer’s country of habitual residence.
Where legally permissible, disputes will be submitted to the competent courts under the applicable jurisdictional rules.
Before commencing formal proceedings, customers are encouraged to contact us so that we can attempt to resolve the matter amicably.
Nothing in this Article deprives consumers of the right to bring proceedings before a court that has jurisdiction under mandatory consumer protection law.
Article 14 – Prices and Pricing Errors
All prices are displayed in the currency indicated on the website and include applicable taxes where required and stated at checkout.
Shipping charges and any additional costs that we are required to disclose will be shown before the customer completes the order.
For international orders, customs duties, import taxes, or other charges may apply depending on the destination and the shipping arrangement. Responsibility for those charges will be determined by the information provided at checkout, our Shipping Policy, and applicable law.
Prices may be changed prospectively. A change will not alter an order that has already been accepted, except where a correction or adjustment is legally permitted and handled in accordance with applicable law.
If a genuine technical or typographical error results in an incorrect price, we may contact the customer before fulfilling the order to explain the error and offer an appropriate solution. If an order is cancelled, any payment taken will be refunded as required by law.
Article 15 – Brand Names, Trademarks and Intellectual Property
Unless expressly stated otherwise, Olyx Fashion operates as an independent online retailer.
Third-party brand names, trademarks, logos, product names, and other intellectual property displayed on our website belong to their respective owners.
Their use is intended to identify or describe the relevant products where applicable and does not, by itself, imply sponsorship, endorsement, or affiliation.
All website content owned by Olyx Fashion, including original text, graphics, design elements, and other materials, may not be copied, reproduced, distributed, or used commercially without permission, except where permitted by law.
Article 16 – Payment
Customers must pay the total amount displayed at checkout using an available payment method.
Payment authorization and processing may be handled by third-party payment providers. Their terms and conditions may also apply to the payment transaction.
Customers must ensure that their payment details are accurate and must promptly contact us if they identify an apparent payment error relating to an order.
If a payment fails or is declined, the order may not be processed until payment has been successfully completed.
Where payment is overdue under an applicable agreement, any interest, recovery costs, or other charges may be applied only where legally permitted and in accordance with the applicable notice and consumer protection requirements.
Article 17 – Complaints, Remedies and Customer Cooperation
We aim to resolve customer complaints fairly and efficiently.
Where a complaint is justified, we will determine the appropriate remedy in accordance with the agreement and applicable law. Depending on the circumstances, this may include correcting an error, replacing a product, arranging a repair, or issuing a refund.
Customers should provide accurate information and reasonable cooperation when we investigate an order-related issue.
Where a complaint remains unresolved, customers may seek assistance from a relevant consumer protection authority, mediation service, or other competent body in their country of residence.
Nothing in this Article limits any statutory remedy or legal right available to a consumer.
Article 18 – Amendments to These Terms
We may update these Terms to reflect changes in our business operations, website features, services, payment arrangements, or legal obligations.
The current version will be made available on OlyxFashion.com.
Changes will apply as permitted by law. Where a change materially affects an existing agreement, we will comply with any applicable notification or consent requirements.
Changes will not retrospectively remove rights already acquired by a customer under an existing agreement.
Article 19 – Privacy and Personal Information
Personal information collected through our website is handled in accordance with our Privacy Policy.
We may process personal information to manage orders, provide customer support, prevent fraud, maintain our website, meet legal obligations, and carry out other activities described in the Privacy Policy.
Our website is powered by Shopify, and certain information may be processed by Shopify and other service providers as necessary to operate our store.
Customers should review our Privacy Policy for further information about the collection, use, disclosure, retention, and protection of personal information, as well as the rights available under applicable data protection laws.
Article 20 – Contact Information
For questions concerning these Terms, an order, payment, delivery, or a complaint, please contact us using the details below.
Company name: HBL GLOBAL LTD
Trading name: Olyx Fashion
Company number: 17440658
Registered office: 128 City Road, London EC1V 2NX, United Kingdom
Website: https://olyxfashion.com
Email: info@olyxfashion.com
We aim to respond to customer inquiries within 1–5 business days.
Final Provision
By placing an order through OlyxFashion.com, you agree to the contractual terms applicable to that order, subject to any mandatory rights and protections provided by law.
If any provision of these Terms conflicts with mandatory consumer protection legislation, the applicable law will prevail. The remaining provisions will continue to apply to the extent legally permitted.
