Shipping policy

Shipping Policy

Processing Time

Orders are normally processed and prepared for shipment within 1–3 business days after payment has been received.

Processing times may be longer during busy periods, promotional events, public holidays, or other circumstances that affect order fulfillment.

Business days exclude weekends and public holidays. The processing period is separate from the delivery period.

Shipping Costs

Olyx Fashion offers free standard shipping on all orders to every country we ship to.

There are no additional standard shipping charges added at checkout.

Any applicable customs duties, import taxes, or other charges imposed by the destination country are addressed in the Taxes and Customs Duties section below.

Delivery Time

Delivery times vary depending on the destination and the shipping route. Estimated delivery times begin once the parcel has been dispatched.

For international orders delivered outside the European Union, estimated delivery is generally 7–15 business days after dispatch.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary because of carrier operations, customs inspections, public holidays, weather conditions, or other circumstances beyond our reasonable control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, where tracking is available.

You can follow your parcel through the Track Your Order section on OlyxFashion.com using your email address and order number.

Tracking information may take some time to become available after dispatch. Please allow time for the carrier to register the shipment and update its tracking system.

If you cannot find your shipping confirmation, check your spam or junk folder before contacting us.

Delayed Orders

Tracking information may remain unchanged for several days while a parcel moves between distribution centres, undergoes customs processing, or awaits its next carrier scan.

A temporary pause in tracking updates does not necessarily mean that your parcel is lost.

In exceptional circumstances, delivery may take up to 25 business days after dispatch.

If your order appears delayed or you have concerns about its progress, contact us at info@olyxfashion.com and include your order number. We will review the available tracking information and provide assistance.

Nothing in this section limits any rights or remedies available to you under applicable consumer protection law if an order is lost or delivery is unreasonably delayed.

Taxes and Customs Duties

Prices displayed on OlyxFashion.com include VAT where applicable and as indicated at checkout.

For deliveries outside the European Union, additional import duties, taxes, customs clearance fees, brokerage fees, or other charges may be imposed by the destination country’s authorities or carrier.

Unless expressly stated otherwise at checkout or required by applicable law, these additional import-related charges are the responsibility of the customer.

Customers are encouraged to check their country’s import requirements before placing an order.

Address Information

Please ensure that your delivery address is complete and accurate when placing your order.

We recommend checking your name, street address, house number, postal code, city, country, and contact details before completing checkout.

If you notice an error after placing an order, contact us as soon as possible at info@olyxfashion.com. We will attempt to correct the information if the order has not yet been dispatched and the change is still possible.

Delays or failed deliveries caused by an incorrect or incomplete address may result in additional shipping costs where permitted by law.

If a parcel is returned because the delivery address supplied was incorrect or incomplete, we will contact you to discuss the available options.

Customs, Import Duties and Border Inspections – Orders Outside Europe

International shipments, including orders delivered to the United States, Canada, Australia, and other destinations outside Europe, may be subject to customs inspections, import controls, duties, taxes, or other requirements imposed by the destination country.

Once a parcel has been dispatched and handed over to the carrier, customs processing and border inspections are outside our direct control. These procedures may cause delays or require additional information from the recipient.

Customers are responsible for complying with applicable import requirements and paying customs duties, taxes, brokerage fees, or other import-related charges where those charges are legally payable by the customer.

If customs or the carrier contacts you to request documentation or payment, please respond promptly to avoid unnecessary delays.

Where possible, Olyx Fashion will provide reasonable assistance and available order or shipping documentation to help resolve customs-related questions.

If a parcel is detained, refused entry, returned, or seized by customs, we will assess the circumstances and the applicable legal requirements before determining the available options.

Where a parcel cannot be delivered because the recipient has not complied with applicable import requirements, has failed to pay charges legally payable by them, or has ordered a product that cannot lawfully be imported, a refund or replacement may be limited where permitted by law.

Customs decisions are made by the relevant authorities. We cannot guarantee that every international parcel will pass customs inspection without delay.

Nothing in this section excludes any obligations or consumer rights that apply to Olyx Fashion under mandatory law.

Refused, Uncollected or Undeliverable Parcels

Customers should accept delivery or collect their parcels within the carrier’s designated holding period.

If a parcel is refused, left uncollected, or returned as undeliverable, please contact us at info@olyxfashion.com.

Where legally permitted, reasonable costs resulting from failed delivery or return transportation may affect the available refund. Any deductions will be handled in accordance with our Refund & Return Policy and applicable law.

For consumers with a statutory right of withdrawal, refusing delivery or failing to collect a parcel does not necessarily constitute a valid withdrawal notice. Please notify us explicitly by email if you wish to exercise your right of withdrawal.

Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you have not received it, please allow up to 24 hours for a possible scanning discrepancy to be resolved.

Check with household members, neighbours, your building’s reception, the designated safe place, or the collection point identified by the carrier.

If your parcel still cannot be located, contact us at info@olyxfashion.com with your order number and tracking details.

We will review the available information and determine the appropriate next steps in accordance with the circumstances and applicable law.

Customer Service

For questions about shipping, tracking, delivery delays, customs, or address changes, please contact us.

Business name: HBL GLOBAL LTD

Trading name: Olyx Fashion

Company number: 17440658

Registered office: 128 City Road, London EC1V 2NX, United Kingdom

Website: https://olyxfashion.com

Email: info@olyxfashion.com

We aim to respond to customer inquiries within 1–5 business days. Please include your order number in your message so that we can assist you efficiently.